People Are our Chemistry
At Eurofins BioPharma Product Testing, we believe that our people provide our strength. Their dedication to quality, team work, and customer satisfaction are the key elements in the company’s success. In this regular feature, we introduce you to some of the people who have helped make Eurofins an industry leader.
“Working with our clients to meet their stringent project needs, we are put to the test daily,” says Gagan Lubana. “Each day holds a new surprise with never-ending analytical challenges and successes.”
As Director of Eurofins BioPharma Product Testing in Canada, Gagan oversees a team of 25 experts, who collaborate on effective ways to advance clients’ work, from assay assessment and method development, efficient analytical scheduling, to data review and delivery. “We gain motivation from a myriad of ways our scientific expertise and capabilities help our clients help theirs,” Gagan notes. Read more about Gagan:
What does your current job entail?
As the Director of EBPT laboratory operations in Toronto, I am responsible for the overall operation and administration of the laboratory by organizing and coordinating the technical activities and its parallel alignment with business goals.
What is the scope of your group?
My group is involved in Quality Control testing of biopharmaceutical products as per pharmacopeial methods, client methods on finished products, active pharmaceutical ingredients (APIs), and raw materials. Along with this, we perform Research and Development activities for new test method development and validation, verification of compendial methods, consultation and needs assessment.
What process improvements does your group initiate to serve clients better?
Along with my staff, we ensure to understand the clients’ testing needs and try to align to the regulatory requirements so as to provide them with best solutions. This is achieved by regularly interacting with them and soliciting feedback on the progress. Keeping clients informed (for any delays) and providing constant communication on the progress of their testing is beneficial and valued.
Why should clients trust us with their projects?
The customer trusts us for being transparent and honest. When they see that their problems are treated with utmost priorities and solutions provided, their confidence in Eurofins is boosted. By being personable, empathic, and communicable, we are able to build strong relationships with customers.
How would you characterize your leadership style?
My leadership style is about empowering my staff for decision making. I achieve it by actively standing shoulder to shoulder with them, engaging them in discussions on business needs, problem solving, critical thinking, and being adaptive. I preach to my team to be at WAR: Be Wise, Accountable and Responsible.
And when you’re not working?
When I am not working, I like to do gardening and nurture my plants. I love seeing a small plant growing, having buds and then blossoming to flowers.